At the Four Seasons, the safety and security of our guests and team members has always been one of our highest priorities, now with Covid-19 in our lives for the long term, it will be even more so!
Coronavirus in Cyprus
Cyprus has been in a state of emergency and full lockdown since 13th March. Since 21st March there has only been repatriation and cargo flights arriving into Cyprus. All hospitality and leisure businesses have been closed throughout this time. The UK FCO has issued a travel advice against ALL non essential International Travel for an indefinite period.
On 29th April the Cyprus Government announced a 4 phase program for the gradual lifting of lockdown measures, starting with phase 1 on Monday 4th May until 14th July. The program states they will allow the hospitality industry to reopen by mid June in phase 3. However this will be dependent on the successful implementation of each phase without any resurgence of Coronavirus cases. The exact date when our hotel will reopen will depend on this but also the positive progress and control of the pandemic in our guests source countries, we will be monitoring this closely and will hopefully be able to announce a reopening date soon.
During your stay
When the Hotel reopens it will have undergone not only an amazing transformation but complete disinfection throughout and we will be taking additional daily measures for our guests protection within the hotel too, such as disinfection of all high touch points in public areas every two hours and the provision of hand sanitizing stations by lifts, main entrance and points of entry to restaurants and facilities. All in all our already high standards of cleanliness will be supplemented by medical standards of disinfection as well.
Cancellation policy and booking flexibility
We will not be charging cancellation fees to our customers who are affected by Covid-19 cancellation. We are also waiving cancellation fees for Non-refundable bookings for stays until 9th June 2020 and they can be changed or cancelled according to your needs. Guests who wish to rebook their stay for a later day can do so without any penalty and with the rates & terms of their original booking. In addition all new bookings made through our website from now until the end of the year will not require any deposit on booking.
Fighting this pandemic has been with a great cost to all and we must thank the frontline health workers in all countries who have sacrificed so much, saved so many lives and are continuing to do so.
We must remain vigilant and keep doing the responsible thing, all of us can help in the fight, together we are stronger so we can look forward to being together with our loved ones, in our favourite places once again!