Join us in Safety

Looking after your safety

The safety and security of our guests and team members has always been one of our highest priorities, now with Covid-19 in our lives for the long term, it will be even more so!

FREQUENTLY ASKED QUESTIONS

1. In light of COVID-19, what steps is Four Seasons taking to help protect guests and employees?

Here are some of the many new procedures we have introduced to protect you during the current COVID-19 crisis.

1. Team Members: All our team members receive regular training on the standards regarding COVID-19 health & safety protocols. Every member of staff will strictly comply with these protective measures which include hand hygiene, wearing masks indoors and outdoors and physical distancing. Employees will also be asked to stay home and seek medical attention if they, or someone in their household, has any COVID-19 symptoms.

2. Arrival: On arrival at the Four Seasons our staff will act as your guide, sensitively communicating all the hygiene measures so you can move around the hotel, knowing that you are being looked after with the greatest care.

3. Hygiene: Hand sanitizer, in touchless dispensers, are available in key places including: main entrance, reception, restaurant entrances, lockers, public toilets, meeting and event spaces, spas, pools and gym.

4. Medical Support: Any medical support required will be provided in line with government regulations. The hotel has ample first aiders on duty at all times and a designated Doctor on call 24 hrs., to provide assistance, including testing and health check services. Our team members have clear instructions for reporting any possible cases of COVID-19 to senior management and external authorities as required.

5. COVID-19 awareness: Information is available for guests on the tablets in all our rooms.

6. Cleaning & Disinfection: The disinfection frequency of all high touch points in the hotels public areas has been increased to once per hour. These areas include, but are not limited to: Reception counters, Concierge desk, lifts and lift buttons, door handles, public bathrooms, room keys & stair handrails. Guest bedrooms will be fully disinfected after every departure, prior to a new guest arriving.

7. Cleaning Protocols: Our cleaning products and protocols meet specific guidelines for approved effective use against viruses and bacteria. When cleaning guest rooms, we pay particular attention to high-touch items. All bed & bath linen is washed at a high temperature.

8. Facilities & Outlets: The Restaurants, Bars, Spa, pool areas, Gym and all other outlets will also observe physical distancing and comply with the current mandated occupancy limits. These areas will be disinfected regularly and after each use, including tables, seating, sun beds, massage beds and gym equipment. Menus will be digital on your personal smartphone via QR codes at every table. In-room dining will also continue to operate under new strict measures to ensure your safety.

9. Physical Distancing: Throughout the hotel, we adhere to the guidelines for proper physical distancing. Guests and employees must practice physical distancing whenever possible, by standing at least 2m away from people they are not travelling with.

We trust these actions will help put your mind at ease and although we have taken all these measures, there will not be any perceptible changes to your holiday experience at our hotel. In fact, this year there will be more space for you to relax, reward yourselves and enjoy the experience!


2. IF ONE OF US BECAME ILL WITH COVID, WHAT ARE THE HOTELS SELF ISOLATING RULES, CAN WE STAY AT THE HOTEL, OR WOULD WE NEED TO MOVE?

In the case that a hotel guest develops symptoms and is a suspected CV19 case whilst at the hotel, that person and their travelling companions have to immediately self isolate in their rooms and await arrival of state medical services who will test and confirm whether they are positive or not. If they are positive they transferred to a separate quarantine facility and will remain there for 14 days. The expenses for this will be born by the Cyprus government. The patient will bear only the cost of amending their return flight tickets. All the rooms in the hotel are fully disinfected between departure of guests and arrival of new guests.

3. WHERE CAN I GET A PCR TEST DONE WHILE I AM AT THE HOTEL WHICH I WILL NEED FOR MY RETURN HOME?

The hotel has made arrangements with local a lab who will visit the hotel for our guests in order to have PCR tests done at a date and time of the guests choosing. A technician will visit your room to conduct the test and this service costs €80. Arrangements can be made through reception or concierge.


4. WHAT ARE THE CHANGES AROUND THE POOL AREA WE SHOULD EXPECT, IS ACCESS TO USE THE POOL LIMITED?

Around the pool Sunbeds will be further apart with 4 metres between umbrellas and 2 metres between pairs of sunbeds or family groupings. Guests are expected to make every effort to maintain physical distancing and this will apply to bathers in the pool as well. At the moment we cannot serve guests at the pool bar, drinks are ordered and brought to the sunbeds, or guests will be able to sit at the tables next to the Pool bar and be served drinks.


5. WHAT CHANGES TO RESTAURANTS SHOULD WE EXPECT, LIMITED AVAILABILITY?

Seasons Oriental and the Tropical Restaurant are operating with reduced availability and opening times. At the Tropical we will not have buffets for lunch and dinner, just a la carte, breakfast will be a la carte also until we surpass 200 guests, then we will start a buffet but with appropriate measures, traffic flow, more live cooking, more items individually portioned and more assisted service along with changing of service utensils every 20 minutes. All staff in the hotel will wear masks at all times, it is obligatory for guests to do so as well both indoors and outdoors in all public spaces. Masks can only be removed when at your table, your sunbed or in your bedroom.


6. WHAT CHANGES TO THE KINDERGARTEN SHOULD WE EXPECT?

The Four Seasons Kindergarten will be open daily between 10:00-19:00 for children 3-12 years old. The maximum number of persons allowed in the kids club at a time is 20. Parents can enter the Kindergarten only during drop off and pickup of their child, unless there is an emergency and permission from the hotel management; our team of experts in compliance with all security and safety regulations will supervise the kids club at all times. In case you would like to make a reservation for a specific time slot/activity our Kids Club’s team will be pleased to assist you.


7. WHAT CHANGES TO THE GYM & SPA SHOULD WE EXPECT?

Our Spa and Gym are open daily from 08.00-20.00hrs with by prior appointment only, along with the indoor pool, steam room and ice room.

** Due to regular changes in and evolution of Covid19 protocols, guest conduct rules, changes to travel restrictions, Hotel facilities and some guest activities are subject to change without notice. Imagery and messaging may not accurately reflect current destination experiences, offerings, features, or activity/entertainment programs.