May 02nd 2022

British Airways Holidays Award 2021

We are delighted to announce that we have received a British Airways Customer Excellence Award for the sixth consecutive year, despite it being one of the most challenging periods in the travel industry.  Four Seasons Hotel is one of just 33 hotels to be recognised for its outstanding achievements since 2016. 
Based on unbiased guest reviews, this accolade recognises outstanding services, facilities and customer experiences offered by hotels around the world.  Four Seasons Hotel received an overall score of 9.6/10. 
British Airways Holidays is one of the UK’s leading, largest, and most trusted tour operators, which uses customer feedback to identify top-rated hotels, as part of its commitment to providing high-quality holidays. The validated, verified and independent reviews are collected via Reevoo – an impartial third-party solution company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.  
British Airways Holidays gathered almost 24,000 independent reviews in 2021 and is awarding 430 Customer Excellence Awards across the globe to recognise its top-rated hotels.  
Claire Bentley, Managing Director at British Airways Holidays commented: “Four Seasons Hotel has been cited by our customers as offering a consistently superior experience, going to great lengths to ensure every detail is just so and often exceeding expectations when it’s mattered the most. It’s fantastic to see it has maintained its position as one of our top-rated hotels, even during one of the toughest periods in the travel industry. As the world opens up again, we are delighted to continuing our relationship and together delivering truly memorable holidays for our customers.”