DATA PROTECTION NOTICE & PRIVACY POLICY
Your privacy is very important to Muskita Hotels Ltd (“we” / “us”). We follow strict security procedures in the storage and disclosure of personal information which you have given to us, to prevent any unauthorized access. All methods used by Muskita Hotels to store and process personal data comply fully with the processing of personal data – regulation L 119/1 REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT
In this section, you can find information about our policy regarding the protection of personal data and the security policy that we follow about your privacy.
We collect personal information from you if you register online with us, or carry out transactions for goods and services via our website or our hotel directly.
We use the personal information collected for the purposes of:
1. Providing reservation and booking services for our hotel and facilities.
2. Internal analysis, advertising & marketing purposes; including emailed newsletters, surveys, mobile application access, pre-arrival and post departure letters.
3. Maintaining legal records and accounts for the time period required by European/Cyprus law.
4. Crime prevention and detection (including CCTV at the hotel).
We do not share guest information to 3rd parties (“processors”) for marketing purposes. However, we do share information with some companies under specific contract terms (provided below), whose services we employ to conduct our business or in relation to any supply of products and services by us.
List of Processors:
Survey: ReviewPro
Online reservations system: UIBS
Hotel Management System: Theova
Newsletter service: Mailchimp
Mobile Application: M-hospitality
Also, we may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:
a. Comply with regulation L 119/1 REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
b. Protect and defend the rights or property of Muskita Hotels or this site, and
c. Act under exigent circumstances to protect the personal safety of users of Muskita Hotels, the site, or the public.
Registering with Muskita Hotels
If you decide to register with us, we will collect personal information about you that you voluntarily share with us. We collect information that is necessary for us, in order to provide you with the services offered on our site, including booking services for our hotels and any other relevant services. You are not obliged by law to provide us with your personal information. In case you disagree with the processing of your personal data, you shall not be able to use our online services.
Marketing Communications
If you do not wish to receive marketing communications from the Four Seasons Hotel Cyprus please indicate this preference by logging in to your personal profile within our website.
You can opt out of our advertising and marketing communications at any other time by any of the following methods:
a. Selecting the UNSUBSCRIBE link included in our emails.
b. Editing your Four Seasons Hotel website account profile to change your communication preferences; OR
c. Contacting our Marketing Team.
As a registered user, you have the right at all times to access, correct or even delete your personal data from our file and you are entitled to a copy of all information held by us. If you would like a copy or should you have concerns about our processing of your personal data, please contact our Data protection officer at l.leonidou@fourseasons.com.cy
Change of our Privacy Policy
If we decide to change our privacy policy, we will post any changes on this page of the site so that you always know how we use the information we collect and under what circumstances we disclose it to others.
COOKIES POLICY
Four Seasons Hotel (“we” / “us”) use cookies on all the company’s websites (“the service”). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service and your choices regarding cookies.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
How we use cookies
When you use and access the Service, we may place a number of cookie files in your web browser.
We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies: We may use essential cookies to authenticate users and load their preferences automatically.
- Advertising cookies: Advertising and targeting cookies are used to deliver advertisements more relevant to you, but can also limit the number of times you see an advertisement, and be used to chart the effectiveness of an ad campaign by tracking users’ clicks.
They are usually placed by third-party advertising networks with a website operator’s permission.
The two main ways we use advertising and targeting cookies are set out below:
Interest-based advertising (or online behavioral advertising) is where cookies are placed on your device by our third-party advertising partners which remember your web browsing activity and group together your interests in order to provide you with targeted advertisements which are more relevant to you when you visit our websites. Your previous web browsing activity can also be used to infer things about you, such as your demographics (age, gender etc.). This information may also be used to make the advertising on our websites more relevant to you.
‘Retargeting’ is a form of interest-based advertising that enables our third-party advertising partners to show you advertisements selected based on your online browsing activity away from the Website. This allows companies to advertise to people who previously visited their website. These cookies will usually be placed on your device by third party advertising partners and we have listed the main ones we work with as follows: Google AdWords |Bing | Facebook |Yandex
Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
In addition to our own cookies, we may also use various third-party’s cookies to report usage statistics of the Service.
What are your choices regarding cookies?
If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to store your preferences.
Information security
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
• We encrypt many of our services using SSL.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to Muskita hotels employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.